Fewer tickets
Suggest relevant answers while users are writing, so some issues are solved before submission.
An AI-powered support form
A support form that helps before you hit Send.
Replace your static support form with one that understands requests, suggests relevant answers, and helps users provide the information your support team needs.
No chatbot. No forced conversations. Users can always send their request.
What can we help you with?
Tell us what you're trying to do, or what's getting in the way.
A detail could help
We'll respond to:
↻ New request➤ Send request
●A detail could help
What problem are you seeing?
Describe the problem to see relevant help.
UNDERSTAND→ASK FOR DETAILS→FIND AN ANSWER→BETTER REQUESTS
Fewer tickets. Better requests.
Help users solve problems themselves. When they still need support, give your team a better starting point.
Better requests
Clarify descriptions, collect missing details, and attach relevant context to submitted requests.
Less back-and-forth
Help support teams understand the problem sooner, with fewer follow-up questions.
The form does the thinking.
The user does the typing.
AI helps along the way, without turning a simple support request into a conversation.
Understand the request
Type Here identifies what the user is trying to do and which details matter.
Suggest relevant help
Answers from your existing knowledge base appear when they may help.
Improve the request
Ask for missing information, clarify the description, and add available context.
Send to your support team
Users can submit at any time. Their request follows your existing support workflow.
Keep your support stack. Replace the form.
Embed Type Here in your website or app. Use your existing knowledge base and support workflow, without asking customers to learn another chatbot.
Same website. Same help desk. Much better form.Pricing
Simple pricing. No surprises.
One plan to get started. Pay for additional assists only when you use them.
$10 / month
100 assists included
Additional assists cost $0.10 each.
- AI-powered help as users type
- Answers from your knowledge base
- Clearer requests with relevant context
- One request counts as one assist
- No per-seat fees
- Custom monthly spending limit
- Automatic fallback to a regular support form
What is an assist?
One request. One assist. No matter how much help it needs. An assist is a support request where Type Here provides help: suggesting an answer, improving the description, collecting missing information, or adding relevant context. Multiple suggestions or improvements within the same request still count as one assist. Simply opening the form or submitting without assistance doesn't count.
Set your spending limit. Your form keeps working.
Choose your maximum monthly spend, including the $10 subscription. When your limit is reached, Type Here switches to a regular support form. Users can still send requests. Assistance resumes when the allowance resets or you increase the limit.
Frequently asked questions
What counts as an assist?
One support request where Type Here provides AI-powered help, such as suggesting a solution, clarifying the description, or adding relevant context. Multiple suggestions within the same request count as one assist.
Does it count if the user still submits a ticket?
Yes, if Type Here helped prepare the request. Better support requests are valuable even when the problem isn't resolved immediately.
What if the user receives no assistance?
Simply opening the form or submitting without assistance doesn't count as an assist.
Can users always contact support?
Yes. The Send request action is always available. Users never have to follow AI suggestions or answer questions before submitting.
Does Type Here replace our help desk or knowledge base?
No. Type Here is designed to replace the support form and work with your existing support workflow and knowledge sources.
What happens when we reach our spending limit?
The form remains available without AI-powered assistance. It switches back when your monthly allowance resets or you raise the limit.
Are there seat fees or charges for individual suggestions?
No. Billing is per assisted request, not per support agent, message, or suggestion.
Make your support form more useful.
Help users find answers before they submit. Give your team better requests when they do.